Microsoft Service Packages
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| Basic | Advanced | Premier | |
| Standard Features | |||
| Delivery Method | Remote | Remote | Remote and On-Site |
| Support Hours | 8hrs/month | 20hrs/month | 30hrs/month |
| Support Window | 10:00 – 18:00 Monday to Friday | 10:00 – 18:00 Monday to Friday | 24/7 |
| Technologies / Platforms | |||
| Azure Cloud Platform | |||
| Microsoft Entra | |||
| Office 365 | |||
| Microsoft 365 | |||
| Microsoft Defender | |||
| Enterprise Mobility + Security | |||
| Windows Server Infrastrucutre | |||
| lnfrastructure Security | |||
| Network Infrastructure | |||
| Storage & Compute | |||
| SQL Server | |||
| Dynamics 365 | |||
| Power BI Platform | |||
| Support Case Severity / Initial Response Times | |||
| Critical Case Severity | 8 hours | 4 hours | 4 hours |
| Standard Case Severity | 1 hour | 1 hour | 30 minutes |
| Onboarding | |||
| Transition | |||
| Support Training | |||
| Solution Assessment | |||
| Support Team | |||
| Support Engineer | Pooled | Pooled | Designated |
| Solution Architect | Not Available | Not Available | Available |
| Account Manager | Available | Available | Available |
| Support Portal | Available | Available | Available |
| Disaster Recovery | |||
| Planning / Execution | On-Demand | On-Demand | On-Demand |
| Migration Services | |||
| Planning / Execution | On-Demand | On-Demand | On-Demand |